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Position available for:

Operations Manager – Part-Time

Position

Operations Manager

Company

Canberra Veterinary Emergency Service

Reports To

Practice Type

Emergency Veterinary Clinic

Job Purpose

Part Time (Up to 32 hours per week)

Canberra Veterinary Emergency Service (CVES) is a busy and progressive Veterinary practice that provides 24-hour care to pets and wildlife. We aim to provide the highest quality emergency veterinary care for animals when they need it most and have built a reputation for excellence. After recent practice growth we are now seeking a part-time Operations Manager.

The veterinary industry is an exciting, progressive and fast-paced field to work in. We have seen an unprecedented influx of cases and growth since the pandemic which presents a great next-step for someone looking to challenge themselves in their career. Your objective within this role would be to create an environment in which our team members enjoy their work, excel in their roles and delight our clients. There is opportunities to develop wellbeing initiatives, fatigue management strategies, coordinate training of clinical and non-clinical skills, mitigate risk and align operations with business goals.

Summary Of Duties

The successful applicant will require strong human resources and leadership ability, as well as the ability to take responsibility for the operational elements of our practice, including technical support.

Key Duties

You will be responsible for:

  • Leading and developing a growing team
  • Coaching and mentoring team members
  • Coordinating team capability, training and resourcing
  • Recruitment
  • Performance management
  • Workforce planning
  • Information Technology
  • Operational support, guidance and problem solving

Qualifications, Knowledge & Experience

We would like you to have:

  • Solid experience in management of small to medium teams
  • Demonstrated coaching, mentoring and team building skills
  • Demonstrated ability in human resources, including the confidence to handle difficult conversations and negotiations
  • Demonstrated ability to be calm and offer solutions when problems arise
  • Desire to support continuous improvement in administrative operations
  • A strong work ethic with a professional and friendly manner
  • A high level of dependability in all aspects of the job, and the ability to take accountability for actions
  • Exceptional communication skills with diplomacy, openness and honesty
  • A motivation for continuous learning for self and team
  • A desire to provide exceptional customer service, where nothing is a problem
  • Empathy for others and a love of animals

Practical/Specialist Skills

Other Skills or Competencies

For The Successful Candidate

Given the nature of our 24-hour service for clients, we require this role work to part time hours across a variety of shifts, some of which may be on weekends, mornings /nights and public holidays when required. We are willing to offer competitive remuneration depending on skills and experience of the successful applicant.

If you want to join an organisation that has strong values, and where you can positively influence a growing team in the animal health industry, then this is the role for you.

To apply, please submit your resume and a covering letter to humanresources@cves.com.au. In your cover letter, please advise of your availability to work across weekdays, weekends and public holidays, and number the part time hours per week that are best suited for you. Queries can be forward via email to humanresources@cves.com.au.

Applications from recruitment or employment agencies are not being accepted for this position.

Please Note:

  • This role is open to anyone with unrestricted working rights for Australia.
  • Due to the large volume of applications we receive for these roles, only shortlisted candidates will be contacted if successful through initial screening.
  • The advert will be removed at any time if the successful candidate is found.

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