Payment for Services

Payment for Services


If your pet requires admission to hospital for any treatment, your treating veterinarian will provide you with an estimate of costs at the time of consultation. We will provide a signed consent form to proceed with treatment of your pet, at this time we ask that a 50% deposit is paid upon their admission to hospital and that payment of your account is completed in full at time of your pet’s discharge.

If your pet is treated as an outpatient, full payment is required upon the finalization of the consult.

Payment options:

We appreciate that the costs of veterinary treatment can be expensive if extensive hospitalisation or surgery is required and without any subsidies from the government sometimes costs can be prohibitive. When your pet becomes sick out of hours it is stressful enough, so to reduce any additional stress associated with payment, we offer two payment plans: Gem Visa (a subsidiary of GE Money) and VetPay. Our trained receptionists can answer any questions about which payment plan may be most appropriate for you and can facilitate the processing of these for you.  So please do not hesitate to ask us if you would like more information about these services.

Canberra Veterinary Emergency Service will be staying open during the COVID-19 outbreak.

To stay open however, we have needed to put some measures in place to keep our staff well so we can be here to tend to your pet.

Please stay in your vehicle upon arrival at our clinic and call us at 6225 7257 for more information. We will tend to your pet as quickly as possible.

Thank you for your understanding.