Payment for Services
If your pet requires admission to hospital for any treatment, your treating veterinarian will provide you with an estimate of costs at the time of consultation. We will provide a signed consent form to proceed with treatment of your pet, at this time we ask that a 50% deposit is paid upon their admission to hospital and that payment of your account is completed in full at time of your pet’s discharge.
If your pet is treated as an outpatient, full payment is required upon the finalization of the consult.
We appreciate that the costs of veterinary treatment can be expensive if extensive hospitalisation or surgery is required and without any subsidies from the government sometimes costs can be prohibitive. When your pet becomes sick out of hours it is stressful enough, so to reduce any additional stress associated with payment, we offer two payment plans: Gem Visa (a subsidiary of GE Money) and VetPay. Our trained receptionists can answer any questions about which payment plan may be most appropriate for you and can facilitate the processing of these for you. So please do not hesitate to ask us if you would like more information about these services.